Frequently Asked Questions

ZeroLake is a modern data lakehouse platform that helps organizations deploy production-ready data infrastructure in minutes instead of weeks. It provides automated scripts and CLI tools that handle the entire setup process—from provisioning cloud infrastructure to configuring data catalogs, governance, and security policies across AWS, Azure, and GCP.

ZeroLake reduces deployment time from weeks to minutes. Our ready-to-run scripts can provision a fully functional, production-ready data lakehouse in a single afternoon. The exact time depends on your cloud provider and specific requirements, but most customers are up and running within 30-60 minutes.

ZeroLake supports all major cloud providers: Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). We provide guided installers and best-practice configurations for each platform, ensuring optimal performance and cost efficiency regardless of your chosen cloud.

ZeroLake follows a transparent, usage-based pricing model. You only pay for the cloud resources you consume, plus a small management fee for our automation and optimization services. There are no hidden costs or surprise bills—you get full visibility into your spending with detailed cost breakdowns.

Yes! We offer a 30-day free trial that includes full access to ZeroLake's features and support. You can deploy a complete data lakehouse, run queries, and integrate with your existing tools. The only costs during the trial are the underlying cloud infrastructure charges from your cloud provider.

To get started, you need: 1) A cloud account (AWS, Azure, or GCP) with appropriate permissions, 2) Your data storage paths (S3 buckets, ADLS containers, or GCS buckets), and 3) Basic information about your data structure. Our setup wizard guides you through each step, and our support team is available to help.

Security is our top priority. ZeroLake implements industry-standard security measures including encryption at rest and in transit, robust access controls, and compliance with frameworks like SOC 2, GDPR, and HIPAA. Your data remains in your cloud environment—we never store or access your actual data.

Absolutely! ZeroLake is designed to integrate seamlessly with your existing data infrastructure and tools. We support popular platforms like Kafka, Databricks, Snowflake, Tableau, Power BI, Apache Spark, and many others. Our open standards approach ensures compatibility with your current workflow.

ZeroLake provides automated migration tools and scripts to help you move data from existing systems. We support migration from traditional data warehouses, data lakes, and various database systems. Our migration process is designed to minimize downtime and ensure data integrity throughout the transfer.

We offer comprehensive support including 24/7 technical support, detailed documentation, video tutorials, and direct access to our engineering team. Enterprise customers receive priority support with dedicated account managers and custom training sessions.

ZeroLake reduces costs through smart provisioning, automated resource scaling, and architectural optimizations. Our platform automatically adjusts resources based on usage patterns, eliminates over-provisioning, and implements cost-effective storage strategies. Most customers see 30-60% cost savings compared to traditional approaches.

ZeroLake implements battle-tested performance optimizations including intelligent data partitioning, query optimization, caching strategies, and automated indexing. Our platform continuously monitors performance metrics and automatically adjusts configurations to maintain optimal query response times.

ZeroLake includes comprehensive data governance features: automated data cataloging, lineage tracking, access controls, data quality monitoring, and compliance reporting. These features are configured automatically during setup and help ensure your data remains organized, secure, and compliant.

ZeroLake provides role-based access controls, shared workspaces, and collaboration tools that allow data engineers, analysts, and scientists to work together effectively. Teams can share queries, notebooks, and dashboards while maintaining appropriate security boundaries.

Yes, ZeroLake provides comprehensive REST APIs and SDKs for popular programming languages (Python, Java, Node.js). You can integrate ZeroLake with your existing applications, build custom workflows, and automate data operations programmatically.

ZeroLake includes comprehensive monitoring dashboards, real-time alerting, and detailed logging. You can monitor data pipeline health, query performance, resource utilization, and system status. Custom alerts can be configured for specific conditions or thresholds.

ZeroLake implements robust disaster recovery with automated backups, cross-region replication, and point-in-time recovery options. Our platform ensures your data and configurations are protected with configurable backup retention policies and rapid recovery procedures.

ZeroLake is built for limitless scalability. Our platform automatically scales compute and storage resources based on demand, handles petabyte-scale data volumes, and maintains consistent performance as your data grows. You pay only for what you use, with no manual intervention required.

Yes, ZeroLake supports real-time data ingestion and streaming analytics. We integrate with popular streaming platforms like Apache Kafka, Amazon Kinesis, and Azure Event Hubs. You can process and analyze data as it arrives, enabling real-time insights and decision-making.

Absolutely! ZeroLake is optimized for ML and AI workloads with support for diverse data types, feature stores, model training pipelines, and integration with popular ML frameworks like TensorFlow, PyTorch, and Scikit-learn. Our platform provides the unified data foundation that AI/ML teams need.

ZeroLake supports a wide variety of data formats including Parquet, Delta Lake, Iceberg, JSON, CSV, Avro, ORC, and many others. Our platform automatically optimizes data storage and query performance based on the format and usage patterns.

ZeroLake supports multiple query engines including Apache Spark, Presto/Trino, Apache Drill, and cloud-native engines like Amazon Athena, Azure Synapse, and Google BigQuery. You can choose the best engine for your specific use case and performance requirements.

ZeroLake maintains compliance with major industry standards including SOC 2 Type II, ISO 27001, GDPR, HIPAA, and PCI DSS. We undergo regular security audits and maintain detailed compliance documentation to support your regulatory requirements.

If you encounter any issues, start with our comprehensive documentation and troubleshooting guides. For additional help, contact our support team through the platform, email, or phone. We provide detailed logs and diagnostic tools to quickly identify and resolve any problems.

Enterprise customers get advanced features including dedicated infrastructure, custom SLAs, priority support, advanced security controls, audit logging, custom training, and dedicated account management. We also offer custom development and integration services.

You have full control over data retention policies in ZeroLake. You can configure automatic archiving, deletion policies, and lifecycle management rules based on your business requirements. Data retention can be customized per dataset, with options ranging from days to decades.

Yes, we offer custom development services for enterprise customers who need specialized features, custom integrations, or unique data processing workflows. Our professional services team can help design and implement solutions tailored to your specific business requirements.

ZeroLake provides the code, tools, and automation scripts to set up your data lakehouse, but you own and operate the infrastructure. We help you deploy the data lakehouse within your own cloud environment (AWS, Azure, or GCP), and you maintain full control and ownership. You are responsible for the cloud costs and infrastructure management, while we provide the setup tools and ongoing support to ensure optimal performance.

Yes, email support is included in all ZeroLake offerings. Our support team is available via email to help with technical questions, troubleshooting, setup guidance, and best practices. Whether you're getting started or optimizing your existing data lakehouse, our team is ready to assist you through email support.